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Having begun her journey with RevoU in June 2020 as a student, Putri Ramadhani Saragih (Head of Learning Excellence) put her heart into RevoU and continued to give impacts to RevoU students by developing the Learning Excellence team from the beginning.
She and her team grew RevoU exponentially from 10 to 10,000+ students enrolled and maintained their high satisfaction rate!
For her, the Learning Excellence team is "The Core of RevoU," where they pour out their passion for managing and innovating end-to-end student learning experiences.
They give their best to provide the best experience for RevoU students and other stakeholders, even if that means doing things that don't bring any profit to RevoU in the short term.
So, how do Putri and the team keep innovating the student learning experience in RevoU? What does it feel like to have an impact on RevoU through the Learning Excellence team?
Let's take a closer look inside RevoU's Learning Excellence team!
Putri's Career Journey with RevoU
Before she became Head of Learning Excellence at RevoU, Putri Ramadhani Saragih had a promising career in banking, especially in product management.
As she worked in product management, she knew she had to improve other domains to enhance her expertise continuously.
One of the domains that she needs to improve is digital marketing because she usually collaborates with the marketing communication team and is required to create products to meet their needs.
This was when she met RevoU, which offered intensive digital marketing learning from industrial experts. Not only theoretical knowledge but also to hone practical skills through various projects.
Just like other RevoU students, Putri had doubts about switching careers to digital marketing, and she'll have to go back to entry-level.
"But here's what convinced me to join RevoU. I was so amazed when I was approached directly by Matteo (Co-Founder & CEO of RevoU), and he answered all my concerns.
How RevoU approaches customers so dearly is what makes it unique. Because from my experience in banking, we rarely contact customers directly.
And I think this is how companies should interact with their customers." Putri said.
As a student, she also experienced how RevoU is passionate about its students. Since that day, she decided to contribute all to RevoU!
Started as a part-time Digital Marketing Team Lead in June 2020, full-time Product Manager in September 2020, and continuously climbed her career ladder to Head of Learning Excellence until now!
Learning Excellence Team Contributions in RevoU
When Putri was asked about one sentence that can describe the Learning Excellence team, she said, "Learning Excellence is the core of RevoU."
Meaning the RevoU Learning Excellence team does not only run RevoU's products (programs).
But also empowering students—who came from the Admission Team, Content Marketing, Customer Relationship Management (CRM), and other platforms—through the best learning experiences and make them succeed in their job-seeking process, even their career journey.
Evolution of RevoU Learning Excellence Team
Since 2020, the RevoU Learning Excellence team has evolved gradually, both in the number of students and stakeholders and scope of work.
From 10 to 10,000 students enrolled.
From 1 program (Digital Marketing) to 4 programs (Digital Marketing, Data Analytics, Product Management, and Software Engineering), Kampus Merdeka, and B2B programs.
From 5 to 500 industry experts as instructors and career mentors.
These changes also shift how the RevoU Learning Excellence team works from running programs without interruption to maintaining North Star Metrics that will affect student outcome quality.
One thing she constantly does since 2020 is to create a team vision/theme.
"Values of the company are important to me. If you're working in the company without knowing its values, it feels like you're in a relationship without knowing the person well. It feels awkward, right?
That's why I translated RevoU's vision and values to my team each year according to the current condition."
- In 2021, since we're still in the early stage, we focused on transforming the Learning Excellence team to be better.
- In 2022, we had "Proud Inside to Make Others Amaze Outside" as our theme. Focusing on building self-confidence amongst the team that will be reflected in our work—resulting in the best student outcomes possible.
- In 2023, I've seen that our team members are happy, self-confident, and reflected it in their work. So, our focus this year is to mobilize positive energy to make the Learning Excellence team the best place to work for team members!
The Approach in Developing New Program
Started with only Digital Marketing Program, currently, RevoU has 4 programs: Digital Marketing, Data Analytics, Product Management, and Software Engineering.
#1 Prepare the team
For Putri, the most important things to be prepared for are the mindset and how the team does it. Each team member should know why they're here, that is, to help RevoU students succeed.
#2 Encourage the team to do work with the highest standards
Aligned with RevoU's culture, Putri also cares for her team by encouraging them to work with the highest standards. One of her methods is to move the due date/timeline forward to get more preparation time.
Learning Excellence Team's Culture
#1 Kindness — Putri always starts the meeting by asking how's everyone doing. She believes that openness about personal and professional life can build empathy, respect, and selflessness.
"In the RevoU Learning Excellence team, we are going through all the journey—ups and downs—together. I don't want to let my team feel alone in this journey."
#2 Candor — Putri will seek feedback from her team. She sees feedback as the best tool to improve herself. Despite being a Manager herself, Putri isn't afraid to admit her mistakes.
#3 Highest Standards — Putri encourages her team to do their work at the highest possible standards. Not jumping to conclusions before researching, validating, and analyzing the data.
#4 Passion — Ensuring each team member is passionate about life and work—RevoU students, first and foremost. "Will this task have a good impact on the student?" is the question Putri asks regarding prioritization.
Approach to Excel Learning Excellence Team's Performance
#1 As a leader, know yourself first — Putri loves assessing herself through methods such as MBTI, DISC, communication skills, etc.
#2 Know your team members well and coach them — Ask why they feel that way, give them related resources, and offer personalized help.
#3 Be a great manager — Great managers are close with the team and coach using a personal approach, building empathy by knowing each team member.
#4 Train new managers as the team grows — Before promoting, evaluate their capability to handle big projects and the quality of their skill, attitude, and work.
#5 Keep challenging the team & thrive for better — Never settle for a status quo. Keep asking: What is the status quo? What are problems? What are our goals? How do we get there?
If you want to work with Putri in our Learning Excellence team, you can apply by clicking here or the "Explore Roles" button below.